Our Shipping Policy

Simply look for the logo to enjoy free shipping on selected items throughout the website. If the items in your order which qualify for 'Free Shipping' total $100 or more, your order ships FREE!

Free Shipping Policy:

  • Alpha offers Free UPS Ground Shipping on orders of trophies, plaques and awards with the purchase of $100.00 or more, excluding sales tax, and as long as the product is being shipped within the continental USA. We do not ship to Alaska, Hawaii, Puerto Rico or International. We do not offer free shipping on Sport Cups. Also, if you are ordering an Employee Recognition Package, please check the item description for additional information about what options qualify for free shipping. Not all Employee Recognition Package options include free shipping. Shipping time will vary depending on your location and it is usually from 2 to 6 days.

Standard Shipping Information:

  • All orders will be shipped using UPS or USPS unless otherwise specified.
  • Delivery is expected within 2 to 6 business days after shipping date.
  • Fees are dependent on the shipping address, weight of package, and method of shipping.

Delivery Estimates:

  • When to Expect Your Order:
    • Estimated delivery date for your order is based on how quickly we can obtain and ship your items, your shipping address, and the shipping option you choose.

  • Using Personal Shipping Accounts:
    • Please call 407-847-9002 and provide the service information and account number.
    • Handling fees will still apply.

  • Rush Delivery:
    • If you need your order rushed please call 407-847-9002.
    • Rush Delivery shipping costs will apply.

  • Unable to Locate Package:
    • All shipped orders will have a tracking number attached to the order.
      • Tracking information indicates the package has been sent
        • Carriers often leave packages with neighbors, building managers, apartment offices, and safe areas around residence (such as porches and near garage doors).

      • Tracking information indicates package has been returned:
        • Packages may be undeliverable if address information is incorrect or a person does not provide a signature if required upon delivery.

      • If you never received tracking information or still cannot locate your package, please contact us at 407-847-9002.

Track Your Package:

  • All shipped orders will be given a tracking number that can be used to locate your items through the carrier website:
    • To track your UPS package please visit www.ups.com/tracking and enter your tracking number.

Shipping Restrictions:

  • UPS does not deliver and we do not ship to a PO Box.
  • Signature upon delivery is required for shipments over $100.00.