Engraving Policy



ENGRAVING FOR TRADITIONAL TROPHIES AND RESIN TROPHIES:

HOW TO PLACE YOUR ORDER: The following information provides the engraving specifications for traditional trophies and resin trophies. If you are going to be personalizing your trophies, please follow the instructions below and it will save you time when entering your order.

ENGRAVING WITH NO PERSONALIZATION: Enter the engraving text for each of the three lines available. For traditional trophies each line allows up to 30 characters of engraving for a total of 90 characters. For resin trophies each line allows up to 25 characters of engraving for a total of 75 characters. Please note: on some resin trophies, the space available may not allow 75 characters of engraving. If this is the case, you will be contacted and asked to summit new engraving information.

ENGRAVING WITH PERSONALIZATION: If you are going to be personalizing your trophies with Names, please enter the word "NAME" on Line #1 of the engraving. Then please enter the rest of your engraving text that is repeated on lines #2 and #3. Once you have entered the rest of the engraving text on lines #2 and #3, please e-mail a list of the names to us. Please make sure to include your order number in the Subject line of your e-mail.

ADDITIONAL INFORMATION: The personalization text can only contain a list of Names and, in the case of sport trophies, Player Numbers. No other additional information will be allowed in the personalization line. Customers must make sure all of the spelling for names, numbers and engraving text are correct before submitting the information to us. We will type the information as supplied by the customer and we are not going to verify the validity of the information. Any mistakes in spelling made by the customer will be the responsibility of the customer and additional charges will apply if the mistake needs to be fixed.

ENGRAVING FOR PLAQUES, ACRYLICS, GLASS AND ALL OTHER AWARDS:

HOW TO PLACE YOUR ORDER: The following information provides the engraving specifications for plaques and awards. If you are going to be personalizing your plaques and awards, please follow the instructions below and it will save you time when entering your order.

PERSONALIZATION: If you are purchasing more than one award and you need to supply us with individual personalization (names, titles, regions, quarters, dates) for each award, please e-mail us a list with the pertinent personalization. Please keep in mind the main body of the engraving must remain the same for all of the awards you are purchasing and the personalization is an addition to it. The main body of the engraving has to be entered into the engraving text area provided for each award. If the main body of the engraving changes per award, then you must purchase each award separate. Please make sure to include your order number in the Subject line of your e-mail.

ENGRAVING INFORMATION: On each product page, you are going to find our suggested number of characters for engraving and also the maximum number of characters you can type in the engraving text box. The suggested engraving characters is found in the product description area, and is given as a guideline to you for the optimal use of the engraving space to make your product look its best. The maximum number of characters allowed is found in the product options area just above the the text box and it is the maximum number of characters allowed to be entered in the shopping cart for that product. If your engraving information exceeds the maximum engraving characters allowed in the text box, please see the following information.

HOW MUCH FREE ENGRAVING YOU HAVE: Alpha offers a minimum of 120 characters of free engraving on all products purchased online, excluding traditional trophies and resin trophies (see the engraving specifications for trophies above). However, please keep in mind that some products may not allow that many characters to be engraved. Also, some selected products allow 150, 180 and up to 210 characters of free engraving. To find out the number free engraving characters offered on the product you have selected, please go to the product page and see the maximum number of characters allowed. As long as your engraving characters are less than or equal to the maximum number of characters allowed, then you have free engraving on your product.

However, if the number of characters you want to engrave exceeds the maximum number of character allowed for that product (120, 150, 180 or 210), then you will need to e-mail us your engraving information and additional engraving charges will apply. Here is one example: If you have selected a product that has a maximum engraving of 150 free characters and your engraving is more than that, then you'll need to e-mail us your engraving. If the number of characters e-mailed are, lets say, 160 characters, then you will be charge for an additional 10 characters for each award getting that engraving. Here is another example: If you have selected a product that has a maximum engraving of 120 free characters and your engraving is more than that, then you'll need to e-mail us your engraving. If the number of characters e-mailed are, lets say, 140 characters, then you will be charge for an additional 20 characters for each award getting that engraving.

WHAT IS THE CHARGE FOR THE ADDITIONAL ENGRAVING: Alpha will charge $0.10 for each character you go over the maximum number of characters allowed of free engraving. So if you go over by, lets say, 20 characters, then an additional charge of $2.00 will be charge for each product that exceeds that engraving. Please keep in mind that if you are ordering 20 plaques with the same engraving, and that engraving exceeds the maximum by 20 characters, then each plaque will be $2.00 more. Trying to keep you engraving to or under the maximum number of free engraving can save you money on your purchase.

PAPER PROOFS: Most products require paper proofs to be signed by the customer before the product is produced and shipped. You need to sign and return immediately any paper proofs sent to you in order for your order not to be delayed. Please make sure to read and spell-check your paper proofs thoroughly before signing and returning. Once you approve it, any mistakes or spelling errors found after the order is produced will be the responsibility of the customer and may incur additional charges to fix.

ARTWORK: Alpha requires all artwork to be submitted as "vector" artwork. If you are not familiar with artwork formats, please make sure to read our Artwork Policy for complete information on artwork requirements.